What types of video corruption can Restore.Media repair?

1. All types of video damages caused by interrupted recording, including:

  • Accidentally turned off camera
  • Dead battery at the worst possible moment
  • Dropped or broken camera
  • Drone crash or hard landing
  • Incorrect flash card or faulty slot
  • Water damage
  • Collision and car crash
  • Other reasons lead to interrupted recording

While recording, a camera writes video data through to storage, but keeps indices and metadata in memory, flushing that at the end of a recorded file. If something bad happens, all the collected indices and metadata are lost. Such video file is not valid and cannot be played back. Restore.Media can repair such video files in most of the cases.

2. Video files that have been deleted from a media and then restored, but got corrupted.

Accidentally removed and then "undeleted" file might have a correct name and size, but the video is unplayable. We have a way to repair a valid part of such video and likely it would play back. However, the best video recovery result is possible only if there wasn't severe file fragmentation. Otherwise, the video may be completely damaged or contain artifacts and junk fragments.

If this is your case, you could make a backup image file (.img) of your storage medium where you've been recording video to, upload it to a cloud storage, for example Google Drive or Dropbox, and send us an e-mail for further instructions.

Watch this video to learn more about how Restore.Media works

Can Restore.Media repair damaged audio files?

Yes, Restore.Media can be used to repair audio tracks just as well as video files. Similar to video, audio files can get damaged and become unplayable due to interrupted recording. Restore.Media supports a wide range of formats and devices used to record an audio file (see below). To repair a damaged audio file, you will need to upload a valid audio track recorded with the same device and settings as the corrupted one. Restore.Media will use data from the valid sample file to repair your corrupted audio file.

What file formats does Restore.Media support?

Restore.Media can fix video and audio files recorded with virtually any device and common file format, including:

  • H.264/AVC
  • H.265/HEVC
  • Apple ProRes
  • MOV
  • MP4
  • M4A
  • M4V
  • 3GP
  • MXF
  • AAC
  • ALAC
  • PCM
  • ADPCM
  • MP3
  • AC-3
  • AMR
  • Canon
  • Sony
  • Panasonic
  • Samsung
  • Xiaomi
  • Nikon
  • GoPro
  • SJCAM
  • DJI
  • Dashcam
  • Android
  • iPhone
  • Garmin

Please note that we can repair MXF files in a manual mode. If you need to fix MXF files, please contact us for further instructions.

Also, we can recover GPS metadata (tracks) from corrupted LRV (low resolution) MP4 files from Insta360 Pro and Insta360 Pro 2 cameras.

For a full list of cameras we repair video from, please see the FAQ section. Currently we support files up to 128GB.

Can I trust you?

Absolutely.

A video or audio file that you upload gets repaired automatically. No human being is involved in the data recovery process. No one would be watching / listening your video / audio on our end. You can see if everything has been fixed by checking a complete preview at the lower resolution and lower bit rate (don't worry, once done you will download the repaired video / audio file with the original resolution and bit rate).

If you are not satisfied with the results, you can either reprocess the file recovery automatically with different settings, or request a manual recovery. In this case one of our engineers will be watching / listening some of your unplayable media to find the root of the problem and repair your corrupted file.

What about pricing?

Automatic file recovery.

When you repair a file with our online tool, the price is calculated automatically depending on the size of the file and complexity of algorithms employed to repair it. You will see the price prior to downloading the repaired file.

Discounts apply for multiple files.

If you need to repair multiple files, please feel free to contacts us - we will provide you with a discount depending on the order volume.

Manual file recovery.

Manual file recovery is recommended if you couldn’t fix corrupted files with our online repair tool, or when you need to restore deleted video files from a flash memory card.

The price is negotiable and depends on the volume and complexity of your enquiry. Once you make a request for manual recovery, our engineers will analyze the file(s) and provide you with a cost estimate and further details.